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ibusinesslines.com September 19, 2018


Hackers steal credit card data from 380,000 British Airways customers

07 September 2018, 10:10 | Jodi Jackson

British Airways has admitted hackers spent more than two weeks accessing data online resulting in a risk to passengers

British Airways has admitted hackers spent more than two weeks accessing data online resulting in a risk to passengers

About 380,000 transactions were affected, but the stolen data did not include travel or passport details.

Affected customers were being contacted by staff and the police were investigating, it added.

The company said it is communicating with affected customers and advised anyone who believed they may have been affected to contact their banks or credit card providers.

The airline said it would release more information "when appropriate".

British Airways says its website and app were compromised, allowing hackers to steal personal and financial details.

It said customers due to travel could check in online as normal, as the incident had been resolved.

Alex Cruz, chairman and chief executive of the airline, said it was "deeply sorry for the disruption that this criminal activity has caused". But what you do after you call the bank?


"I asked repeatedly for an explanation".

In July, BA apologised after IT issues caused dozens of flights in and out of Heathrow Airport to be cancelled.

The move is also accord with GDPR provisions, which require organizations in the United Kingdom to report certain types of personal data breach to ICO within 72 hours of learning about the incident.

And in May 2017, serious problems with British Airways' IT systems led to thousands of passengers having their plans disrupted, after all flights from Heathrow and Gatwick were cancelled.

Earnings after taxation flew to €1.4 billion (S$2.2 billion) in the first six months of 2018 compared with €607 million a year earlier, IAG said in a results statement.

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