ibusinesslines.com September 23, 2018

Starbucks accused of racism again: Hispanic customer's cup had slur in CA

18 May 2018, 06:26 | Kelvin Horton

"Laurel" or "Beaner"?

Joint Statement from Kevin Johnson, Robinson and Nelson | Starbucks Newsroom

Apparently the Starbucks worker understood the man say "Venti White Mocha" and "Venti Ice Caramel Macchiato", but not his name Pedro.

The customer has alleged he was handed a coffee with the word "beaner" printed on its label instead of his name, Peter, at a Starbucks location in La CaƱada Flintridge, California, a friend told CBS2 News. He didn't think it was an accident, considering the barista called his name when his order was ready.

"I didn't accept it", he told NBC, "because it's like an insult overall".

When he received his order, the word "beaner" was written on the cup, in place of his name.

Pedro said the location apologized and offered him a gift card. "This is not the experience we want for our clients", the statement said.

We have a question for Starbucks: What kind of "racial-bias education" did their staff receive? "We asked for his forgiveness and we are working to correct this".

"One of our team leaders met with the customer this morning at one of our local stores in the area, and he accepted our apology", a Starbucks spokesperson told CBS MoneyWatch.

"After the April 12 incident, Starbucks vowed to "take actions" to fix and reaffirm our values and vision for the kind of company we want to be".

The incident comes just weeks before Starbucks plans to close all of its stores for racial-bias training on May 29.

Starbucks has been facing nationwide outrage after viral cellphone video showed two Black men at one of its locations in Philadelphia being arrested by police.

Last week, Starbucks officially changed its bathroom policy to allow those who haven't purchased anything to use restrooms, USA Today reported.

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