ibusinesslines.com August 18, 2018

Apple faces a lawsuit over MacBook consoles

14 May 2018, 06:26 | Justin Tyler

Apple hit with class action lawsuit over the faulty keyboard design of its MacBook and MacBook Pros

Apple's getting sued by MacBook owners over keyboard failures

(G.N.S) DT.14 US-based MacBook users Kyle Barbaro and Zixua Rao have filed a class action lawsuit against Apple in the Northern District Court of California. The Cupertino giant is facing criticism over the dust-prone design of the "butterfly" switch keyboard that the company introduced with the MacBook back in 2015.

This content is restricted to site members. However as by that time, his laptop was already out of warranty and he was told that a fix would cost him a whopping $700 for an unresponsive space bar and caps lock key. The lawsuit further asks for damages and refunds for users who have had to replace their MacBooks's keyboard. Apple might have a hard time keeping its head afloat with this lawsuit.

Apple's "butterfly" mechanism was touted to be more responsive and precise than their older keyboard mechanisms but, owners are reporting the opposite, pointing out that small amounts of dust or debris cause keystrokes to go unregistered. Ultimately, it says Apple should admit the alleged faults and re-pay the costs of laptop repairs to users. "Apple's representations regarding the MacBook's keyboard were false".

The claim also provides negative user feedback, including from the official forum of Apple. One of those users alleges that their keyboard failed within a month of the purchase.

As typing is the console's essential contribution for the laptops, the offended parties contend that when a keys wind up stuck on the MacBook or MacBook Pro the machines, which cost upwards of £1,249, move toward becoming "unsuitable for its ordinary and intended use". The latter demand includes reimbursement for the purchase of replacement laptops.

While there's no indication of the number of laptops this has affected-and Apple has remained steadfast that its new key design is superior to the way keys are traditionally constructed-it's quite easy to find frustrated MacBook owners on social media. The filing comes days after a petition was made public days ago, led by elite bloggers in the Apple community.

That petition - which cites among others, John Gruber, the highly regarded writer and UI designer who has called the keyboard "one of the biggest design screwups in Apple history" - continues to attain steam, fueled possibly by news of the lawsuit. Instead, the company's customer service team posted instructions on their website, explaining how the MacBook's keyboard could be cleaned using a can of compressed air, which would help resolve the issue.

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