ibusinesslines.com August 18, 2018

Angry MacBook users file class action lawsuit against Apple over defective keyboards

14 May 2018, 02:43 | Justin Tyler

Apple knew its computers were “defective,” sold them anyway, suit alleges

Apple hit with class action lawsuit over the faulty keyboard design of its MacBook and MacBook Pros

Plaintiffs ZiXuan Rao and Kyle Barbados filed the 44-page suit Friday in Northern California's U.S. District Court "on behalf of all others similarly situated" who bought a computer with "a constant threat of nonresponsive keys and accompanying keyboard failure". In several cases, the failure of the keyboard to register keystrokes forced a lot of users to take their laptops in for servicing, which is a very expensive undertaking when out of warranty.

The lawsuit alleges that Apple knew of the defect either before or at the time it started selling new machines equipped with it in 2015.

Apple first featured the butterfly keyboard design with its 12-inch MacBook, launched in 2015.

Apple failed to disclose that the keyboard is defective, and this information would have been important to Plaintiffs' decision to purchase a MacBook:<
blockquote>Apple failed and continues to fail to disclose to consumers that the MacBook is defective, including when consumers bring their failed laptops into the "Genius Bar" (the in-store support desk) at Apple stores to request technical support.

Just as the report about the class action broke out, a change.org petition, which has garnered a massive 17k signatures in just over a week, has called on Apple to recall all MacBook with butterfly switch keyboards, citing that the hardware design is flawed inherently while manufacturing. The keyboards feature butterfly switches, which were released in 2015. Under the lawsuit, Apple is expected to publicly accept the flaw, as complainants seek damages, legal costs and reimbursements of replacement keyboards and MacBooks from Apple.

Apple has yet to officially respond to the lawsuit and they have also to acknowledge what could be the reason behind the flaw. Many users complained that the mechanism got stuck, making the keys unusable.

But for some users, the keyboard isn't flawless. If the MacBook or MacBook Pro is under warranty, then the cost of the fix is free. Others had to foot the entire $700 bill if it was out of warranty.

The suit is being represented by Girard Gibbs LLP, and is inviting more MacBook and MacBook Pro owners with notebooks that use butterfly keys to join the complaint.

In June, Apple posted how to clean the keyboard using a can of compressed air. This would then render "one of the core functions" of the MacBook useless.

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