ibusinesslines.com August 19, 2018

Sony Changes Warranties for PS4, Playstation VR, PS Vita and PS3

12 May 2018, 02:16 | Jodi Jackson

Nintendo - Customer Service | U.S. Warranty Text |

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Sony has updated the terms of warranty for all PlayStation systems sold in the USA and Canada today, following a warning issued by the Federal Trade Commission over a 1957 law that governs what companies can and can't include in their manufacturer warranties. In fact, the company was threatened with legal action if they didn't heed the FTC's warning and change their warranty practices within 30 days. Sony used to prohibit using third-party peripherals with the threat of a voided warranty, but now the warranty is only void if the third-party peripheral damages the product.

The Washington Post was the first to report Nintendo's new policy. The absence of the sticker will no longer auto-void the warranty.

The previous warranty for the PS4, PSVR, PS3, and PS Vita stated that owners could not use unauthorized third party devices and they could not open up their console without voiding the original warranty. They are very common on lots of electronic devices, ranging from games consoles, to PC parts and mobile devices. Well, Nintendo has issued a statement about the matter, confirming that their warranty terms have been revised.

The second change finally puts in writing Sony's free return shipping for consoles in-warranty.

Our previous warranties stated that the warranty does not apply if the warranty seal on the product has been altered or removed. But according to the updated warranty policy on its website, the warranty would now be voided if damage is caused to the device when doing these things and there is an extra condition of damage caused.

Nintendo's new warranty terms took a similar approach, saying that the warranty is void if the product is damaged or the software is intentionally modded - which actually appears to be a new limitation for Nintendo.

The FTC had previously warned both console manufacturers, along with Microsoft and other hardware makers Asus and HTC, against certain language in their warranties.

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