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17 July 2017, 04:24 | Erica Roy
Delta's response to political analyst Ann Coulter's public attack on airline's employees, customers following seat mix-up
Back when almost everyone else on the planet seemed outraged at United Airlines over the violent de-seating of a paying passenger, Ann Coulter, as she so often does, shared her own unique take.
Conservative commentator Ann Coulter issued several Tweets Saturday night and throughout Sunday unloading on Atlanta-based Delta Air Lines.
Coulter also shared a photo of the woman who "waltz [ed in] at the last min" and took her seat, even though she is not "elderly, child or sick", nor "an air marshal or tall person".
Instead of calming the situation, Delta's response to Coulter enraged her even more and she continued to rage tweet at the airline late into Sunday.
One of America's most provocative political pundits has managed to accomplish the seemingly impossible and evoke sympathy for an airline on Twitter.
Delta shares soared in premarket trading Monday and are marked to open 2.3% higher at $56.40 after guiding a strong third quarter despite missing expectations in the three months to June when it reported earnings on Friday July 14.
Delta also took to Twitter to react to Coulter's criticism.
Brown, the Delta spokesman, couldn't disclose details of the incident, but said that airline representatives would reach out to Coulter, as they would any customer with similar claims.
"We are sorry that the customer did not receive the seat she reserved and paid for. Her actions are unnecessary and unacceptable", it read.
Coulter bawled out against the company on Twitter, calling Delta the "worst airline in America".
As part of her two-hour tweet tantrum, Coulter said she asked a flight attendant, "Why are you taking me out of the extra room seat I specifically booked?" And we hold each other accountable when that does not happen.
According to a Delta spokesperson, there was no confusion during the flight as all the passengers had complied and the flight took off on time. Delta expects mutual civility throughout the entire travel experience. "Here's the woman given my PRE-BOOKED seat", she wrote.
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