ibusinesslines.com
ibusinesslines.com April 24, 2017


United Airlines Condemned for Violently Removing Passenger

21 April 2017, 05:01 | Erica Roy

P.R. expert weighs in on United Airlines incident

Oscar Munoz

The United CEO had previously referred to Dao as a "disruptive and belligerent passenger" in an internal company communication.

New Jersey Governor Chris Christie told CNN on Wednesday that President Trump should "stop the overbooking until we set some more different rules about how the airlines can conduct themselves".

CHICAGO (AP) - United Airlines sought to quell the uproar over a man being dragged off a plane by announcing on Tuesday that it would no longer ask police to remove passengers from full flights and would compensate customers who were on the flight when the man was removed. That list - generated hours before the plane ever got to the gate - would remain in the computer system until after the flight actually departed, said Ahmed Abdelghany, a professor of operations management at Embry-Riddle Aeronautical University's Daytona Beach, Fla., campus.

Some noted that the refusal of transport may have been illegal.

Video of the incident was shown around the world, sparking public outrage.


What sort of training United offers its personnel to manage such episodes isn't known, but plainly it stinks. How many businesses do you know of that can sell you a good or service, accept payment and then withdraw that good or service unilaterally for their own purposes - much less by force?

When such enticements don't work, airlines have wide latitude under the law. Video of police officers dragging the passenger from an overbooked U. The agency encourages airlines to "negotiate with their passengers for mutually acceptable compensation" in order to secure needed seats.

As Daniel Gross observed at Slate.com, airlines have squeezed their overbooking privilege until it screams for mercy, even as they're consistently flying fuller planes. That appears to be as high as it's been in this century and may be an absolute limit, because some routes will never run at 100 percent. While airlines are required to maintain and provide data on customer complaints, they don't have to turn over information about every complaint that they get, allowing them to hide some of their operational problems.

The incident took place on the United flight 3411 on 9 April from Chicago to Louisville.

Three people got off the flight, but the fourth said he was a doctor and needed to get home to treat patients on Monday. How many of these passengers were forcibly removed? The passenger in question had already boarded the aircraft and was apparently one of four passengers that were randomly selected to be bumped. Screaming can be heard on the videos as Dao is dragged from his window seat and across the armrest, but he is not seen fighting with the officers. United, like other legacy airlines, may be counting on inertia to retain passengers.



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