ibusinesslines.com
ibusinesslines.com November 20, 2017


United Airlines CEO to visit China over dragged passenger

21 April 2017, 06:21 | Kelvin Horton

Misfiring apology United Airlines chief executive officer Oscar Munoz

Misfiring apology United Airlines chief executive officer Oscar Munoz

Nobody at United Airlines will lose their job over an incident where a passenger was left with injuries while being forcibly removed from his seat.

Operating revenue jumped 2.7% to $8.42 billion, beating analyst expectations by $40 million, according to the website Seeking Alpha. "There was never a consideration for firing an employee".

United has been under fire since video went viral showing Dao being dragged off the plane to make room for an airline crew.

The company is now conducting a review of its policies on overbooked flights - with details expected later this month.

"I'm sure there was lots of conjecture about me personally", said Mr Munoz, adding that he had the support of United's board.

Munoz and other executives vowed to treat customers with dignity, and said that what happened to Dao will never happen again.

Asked Tuesday who was to blame for the incident, Munoz said in a call to discuss United's latest earnings that "the buck stops here", in reference to himself, but that the altercation was the result of a "system failure across various levels".

Government watchdogs and consumer groups alike have predicted that the dragging incident could lead to new rules from Congress or the U.S. Department of Transportation strengthening passenger rights.


His lawyers said he plans to sue the airline.

Blumenthal, a Democrat from CT and frequent critic of the airline industry, called the removal of United flight 3411 passenger David Dao by Chicago airport police "brutal and shocking".

"Our forecast for the quarter didn't change at all", president Scott Kirby said during United's first-quarter earnings call Tuesday morning.

"You can and should expect more from us", he said.

Footage of 69-year-old Dao being pulled screaming from his seat emerged earlier this month, plunging United Airlines into a PR storm and causing their share prices to plummet.

"We feel like we've managed that pretty well and our corporate accounts are largely supportive", Kirby said.

Meanwhile, a #ChineseLivesMatter petition on the whitehouse.gov petitions page demanding a federal investigation into the incident now has over 200,000 signatures with the number continuing to rise even after it was discovered that the passenger was Vietnamese-American, not Chinese-American.



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