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ibusinesslines.com September 23, 2017


United CEO pledges to review policies on removal of passengers

20 April 2017, 05:18 | Myron Mathis

United CEO pledges to review policies on removal of passengers

United CEO pledges to review policies on removal of passengers

Munoz was asked about calls for his resignation as leader of the embattled airline on the ABC show "Good Morning America" following widespread outrage at the company's actions in the incident Sunday. He says federal guidelines requiring rest for crew made it necessary to get them on the flight to Louisville.

In the meantime, a new incident has come to the forefront, where United threatened a passenger and said they will handcuff him if he does not vacate his seat immediately.

"They take the bait. and you dig yourself in a deeper hole", Bueermann said, comparing the United situation to that of a SC police officer seen on cellphone video in 2015 flipping a high school student backward in her desk-chair then dragging her across the classroom after she refused to leave.

Thomas Demetrio said at a news conference Thursday that airlines have treated us as "less than maybe we deserve". In an email to CNN affiliate WBBM, a United spokesperson wrote "All customers on flight 3411 from Sunday, April 9 are receiving compensation for the cost of their tickets".

Meanwhile, details emerged about the passenger, who was identified as 69-year-old Kentucky physician David Dao. United spokeswoman Megan McCarthy said Wednesday that the passengers can take the compensation in cash, travel credits or miles.

No passengers on the plane have mentioned that Dao did anything but refuse to leave the plane when he was ordered to do so.

Initially, United chief executive Oscar Munoz apologised for having to "reaccommodate" passengers, but did not address the violence caught on camera.

Munoz on Tuesday promised a thorough review of United's policies for handling situations where it has sold more tickets than seats available, including how it offers incentives to customers to take a later flight, and how United works with airport authorities and local law enforcement.

How many times in the a year ago has United Airlines removed a passenger that has already boarded a plane due to overbooking or other reasons outside the customer's control?


But once passengers are in their seats, "that incentive program needs to change", Munoz said. The others did as they were told, but Dao refused and was yanked out of his seat and dragged off the plane by airport security.

A lawyer for a man dragged off a United Express flight says airlines have "bullied" passengers "for a long time".

Dr. David Dao was dragged from the airliner after he refused to give up his seat on the full flight.

They're also seeking cockpit voice recordings, incident reports and other materials.

The flight was loaded and preparing to leave Chicago's O'Hare International Airport on Sunday when the man was dragged off.

A video of the man being pulled from his seat after he refused to leave the full plane has been seen around the world and resulted in harsh criticism for United and Aviation Department police.

Also Wednesday, a Chicago alderman said representatives from United and the city's Aviation Department have been summoned before a city council committee to answer questions about the confrontation at O'Hare Airport.

Alderman Chris Taliaferro says the cellphone footage has put the airport police at risk.

The harder the officers tried to get the man to leave, the harder the man insisted he stay.



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