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Here's one thing United will do differently after the fiasco
20 April 2017, 02:35 | Justin Tyler
United Airlines fiasco: Jet ordeal was worse than fleeing Vietnam, says victim Dr David Dao
The change, issued on Friday, came after the backlash created by a video showing a United passenger being pulled from his seat and dragged down the aisle after refusing to leave an April 9 flight to make room for an airline employee.
The incident happened last Sunday, the same day a male passenger was filmed being violently dragged off a United flight from Chicago to Louisville, sparking outrage online.
United Airlines has said it is changing its policy on booking its own flight crew on to its planes.
His lawyers have filed an emergency request with an IL court to require the carrier to preserve video recordings and other evidence related to the incident.
After the incident in Chicago, critics questioned why United didn't offer more when no passengers accepted the airline's $800 offer for volunteers to give up their seats.
The aggressive removal of Dao left him with a concussion and a broken nose last Sunday.
She also emphasized a previously announced change that law enforcement officials would no longer be asked to remove passengers who do not pose immediate security threats.
Demetrio said the video showed an extraordinary instance of something that happens too routinely: Airlines overbooking flights then bumping paying customers.
United, which has been under fire since ordering a customer to be forcibly removed from an overbooked Chicago flight last week, projected passenger revenue per seat mile would post its first positive growth in two years in the second quarter.
United released four different statements responding to the confrontation, including one - an email to staff - in which CEO Oscar Munoz described Dr Dao as "disruptive and belligerent".
All passengers on United Express flight 3411 will be compensated equal to the cost of their tickets and could take the compensation in cash, travel credits or miles, United said this week.
In any case, United now seems to have recognized the error of its ways, or else, certainly, the mighty extent of the media shitstorm it has dragged itself into, and is taking steps to make amends.
Other airlines said they were examining their policies.
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