ibusinesslines.com
ibusinesslines.com April 23, 2017


Despite passenger-dragging nightmare, United execs are upbeat about airline's prospects

20 April 2017, 06:37 | Kelvin Horton

United Airlines treatment of a passenger sparked protests

United Airlines treatment of a passenger sparked protests

United already has announced some policy changes such as no longer having law enforcement remove customers from flights and requiring employees to sign in at least 60 minutes before the flight.

The head of United Airlines said no employees will lose their jobs in the wake of the passenger who was forcibly removed by aviation officers from a Chicago-to-Louisville flight, the Chicago Tribune reports.

United is facing calls for a boycott after the shocking incident.

He described the incident as a "system failure across various areas".

Dao suffered a broken nose and concussion and is planning to sue the airline, his attorney said last week.

All three are still suspended pending an internal investigation into their conduct.

There was "never consideration" of firing an employee over the incident, he said.


United Airlines executives said Tuesday that it's too soon to know if last week's dragging of a man off a plane is hurting ticket sales.

Spokeswoman Maggie Schmerin said the policy change is meant to make sure incidents like the one involving Dao "never happen again".

Those results give the airline "a lot of confidence about the foundation we're building", Munoz said.

Munoz himself came in for heavy criticism for his response early in the crisis in which he appeared to put partial blame for the incident on the passenger, saying in a note to employees that he had "defied" authorities and "compounded" the incident. "We are making this a case-study on what not to do and then reinforcing what one might do in a similar instance, ' he said, adding that all airlines and their lawyers should be doing a 'post-mortem" of the incident.

Mr Munoz met with the Chinese consulate in Chicago over the possible impact to bookings from a customer being dragged off a plane but it was too early to tell if business in China had been affected by the event, the company said.

"We felt pretty good about the communications that we've had so far and our ability to reassure them and explain things like overbooking", Kirby said.

Footage of security officers roughly dragging Dao off the aircraft by his wrists went viral, provoking global outcry. The passenger who was dragged off, Dr. David Dao, is a Vietnamese-American.



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