ibusinesslines.com
ibusinesslines.com April 29, 2017


Americans willing to pay more to avoid United

20 April 2017, 10:04 | Justin Tyler

United Airlines CEO Oscar Munoz in 2016

United Airlines CEO Oscar Munoz in 2016

The poll by Morning Consult asked 1,849 people a few days after the United incident if they would book a United Airlines or American Airlines flight from New York City to Chicago under certain conditions. This comes after they forcefully removed a passenger on the plane to give a seat to a commuting crew member.

Dr. David Dao was on a United Express flight from Chicago to Louisville Sunday when airline personnel realized they needed four more seats for an extra flight crew that was needed in Kentucky.

Footage of the incident went viral on social media and sparked widespread calls for a boycott of United.

In addition to all of this, a spokesperson for the airline says that crew members traveling on a flight must be booked on that aircraft 60 minutes prior to departure.

Thomas Demetrio a lawyer for Dr. David Dao speaks at a news conference.


A United a spokeswoman also said on Wednesday that the passengers who were on the flight would receive compensation equal to the cost of their tickets, according to the AP. As United flights got cheaper or shorter, about 8 in 10 said they'd take United. After a man was dragged off a United flight, the company changed its policy on overbooked flights.

United Continental is set to report first-quarter earnings after Monday's closing bell amid the backlash that followed a passenger's removal last week Sunday.

"This can never - will never - happen again on a United Airlines flight", he said. After several attempt to escort him off the plane, Dao was ripped from his seat and dragged down the aisle. Dao suffered a concussion and a broken nose, and will undergo reconstructive surgery after losing two front teeth, Demetrio said.

The treatment of Dao sparked global outrage, as well as multiple apologies from the carrier, and raised questions about overbooking policies of airlines.

In a statement last week, United apologized to Dao and detailed changes it was making, including no longer using law enforcement officers to take passengers off a flight and reviewing policies and training programs.



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